Privacy Policy
Last updated: May 14, 2026
1. Information We Collect
When you place an order or register on our website, we may collect:
- Personal Identification: Full name, email address, phone number
- Delivery Information: Shipping address, city, province, postal code
- Payment Details: Payment method (we do not store full card numbers)
- Account Information: Username, password (encrypted), order history
- Technical Data: IP address, browser type, device type, pages visited
- Communications: Messages sent via WhatsApp, email, or contact form
2. How We Use Your Information
- Process and fulfil your orders including payment and delivery
- Send order confirmations, shipping updates, and delivery notifications
- Respond to customer service requests and support queries
- Send promotional emails and offers (only with your consent)
- Improve our website, products, and customer experience
- Detect and prevent fraudulent transactions
- Comply with legal obligations under Pakistani law
3. How We Protect Your Information
- All data is transmitted over SSL/TLS encrypted connections (HTTPS)
- Passwords are hashed and never stored in plain text
- Access to personal data is restricted to authorised personnel only
- Payment processing is handled by trusted gateways; we do not store card details
- Regular security audits are conducted on our systems
No method of internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
4. Cookies
We use cookies to enhance your browsing experience. We use them to keep you logged in, remember your cart, analyse traffic, and personalise content. You can disable cookies via browser settings, though this may affect website functionality.
5. Sharing Your Information
We do not sell, trade, or rent your personal information. We may share data with:
- Delivery Partners (TCS, Leopards, M&P) to fulfil and track your orders
- Payment Processors to securely handle payments
- Analytics Services using aggregated, anonymised data
- Legal Authorities when required by Pakistani law
6. Your Rights
- Access the personal data we hold about you
- Correct any inaccurate or incomplete information
- Delete your account and data (subject to legal obligations)
- Opt out of marketing communications at any time
- Lodge a complaint with the relevant data protection authority
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.
8. Changes to This Policy
We may update this policy periodically. Changes will be posted with an updated date. Continued use of our website after changes constitutes acceptance.