Return & Refund Policy
Last updated: May 14, 2026
We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a straightforward 7-day return policy from the date of delivery.
1. Return Eligibility
To be eligible for a return, your item must meet all of the following:
- Returned within 7 days of the delivery date
- Item is unused, unworn, and in original condition
- Item is in its original packaging with all tags and accessories
- Original receipt or order confirmation is provided
- Item is not from the non-returnable categories listed below
2. Non-Returnable Items
- Underwear, lingerie, and intimate apparel
- Earrings and pierced jewellery (hygiene reasons)
- Used or opened beauty, skincare, and cosmetic products
- Perishable goods and food items
- Digital products and downloadable items
- Custom or personalised orders
- Items damaged by misuse, negligence, or accident
- Sale items marked as Final Sale
3. How to Initiate a Return
1
Contact Us Within 7 Days
WhatsApp or email us with your order number, reason for return, and photos of the item.
2
Receive Return Approval
Our team reviews your request within 1–2 business days and sends return instructions.
3
Pack & Send
Pack in original packaging and ship to our address. Return shipping is covered by us for defective/wrong items; change-of-mind returns are at the customer’s cost.
4
Refund or Exchange Processed
Once we receive and inspect your return, your refund or exchange is processed within 5–7 business days.
4. Refund Methods & Timeline
5. Damaged or Wrong Items
If you received a damaged, defective, or wrong item, contact us within 48 hours of delivery with clear photos.
- We arrange a free pickup of the incorrect/damaged item
- A full refund or free replacement at no additional cost to you
- Priority processing within 2–3 business days